To reset the known U/P credentials for ALL devices
Settings Tab -> Settings -> Config Collector
Click the "Reset All Authentication Info" button
To reset the known U/P credentials for a single device
Open the Device Viewer for the particular device
Select Config Files -> Settings
On this Screen, click the "Reset Authentication Info" button
This will force NetMRI to attempt to guess the credentials for this device, or all devices, again, based on the credential input to the Global list - Settings Tab -> Settings -> Config Collector