NetMRI - Cisco Call Manager 5.x and 6.x Configuration Notes
Beginning with Call Manager 5.x outside Access to the Cisco Call Manager database is no longer permitted.
NetMRI must be set up as a CDR Repository node that will receive CDR data in flat files transferred from the CallManager via SFTP.
Here are brief instructions for configuring both the NetMRI and CallManager to begin the CDR data transfer.
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1. In CallManager, configure NetMRI as an application billing server to receive
CDRs:
a. Tools > CDR Management Configuration. This displays the CDR Management
Configuration window.
b. Click the Add New button, then enter this information:
Host Name/IP Address: <IP Address of NetMRI>
User Name: cdr
Password: <password of your choice>
Protocol: SFTP
Directory Path: data/
c. Click Add.
2. In the NetMRI, the User Name, Protocol and Directory Path are preset to the values
above.
Navigate to Settings > VoIP > CallMgr 5+ Config to enter the same
password you entered in CallManager.
For more information on how to set up the CDR repository refer to the “Cisco Unified
CallManager Serviceability Administration Guide,” “CDR Repository Manager
Configuration” chapter.
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Note: Make sure the above username that is configured on both the NetMRI and Call Manager is "cdr".
The username is hardcoded in NetMRI and can't be changed. The only thing configured on the NetMRI is the "password" which must match what is configured on the Call Manager.
3) Troubleshooting
After initial configuration NetMRI should begin receiving CDR's in about an hour.
A) If NetMRI does not appear to be discovering phones this usually means that the NetMRI is not receiving data via the "CISCO-CCM-MIB" on the Cisco Call Server.
Try performing an SNMP walk of the Call Server using the OID: "CISCO-CCM-MIB"
B) If you do not see any data when you drill down to the Call Server in NetMRI and select either "Call History" or "Call Statistics" under the "VoIP Calls" tab then the NetMRI is likely not receiving CDR's from the Call Manager.
C) If you are seeing "Call History" and "Call Statistics" in the NetMRI but nothing under "performance" then the Call Manager probably isn't configured to create CMR's.
CMR's are "Call Management Records". These contain latency and jitter information.
There is a configuration parameter on the Call Manager that needs to be enabled for CMR records to be generated.
It's located on the Call Manager under the CDR Service Parameters configuration. The parameter that needs to be enabled is "Call Diagnostics Enabled"