Bruce Enders of Chesapeake Netcraftsmen recounts a story that demonstrates why configuration repositories and monitoring configuration changes are valuable. A Netcraftsmen customer called on a Saturday morning to ask about a network problem. Bruce gave them some free advice and the customer tried to...

John, thanks for the request. We'll add this to the list, and the timing is good as we are in the process of re-categorizing and prioritizing issues for future development. Timing on this one may be a little further out, though, as on first glance, this appears to be more performance/fault management...

We implemented a new reporting engine and added a number of reports in v2.4, including: Change Audit, Managed Devices, Asset Inventory, PCI and ISO 27002 compliance, and Configuration Policy Summaries. We plan to further exploit that reporting engine to build even more reports into our next release....

There are several key components used by successful IT and networking organizations: People Processes Tools People are the most important assets, followed by proper processes, then the tools to implement and automate those processes. Great people, with the right processes, can overcome the lack of tools...

Got it? It's a checklist of checklists, all about IT processes. The official name is The IT Audit Checklist Series (http://thinkingproblemmanagement.blogspot.com/2008/02/it-audit-checklist-series.html) and it is a list of checklists useful to IT professionals. The lists are created by the IT Compliance...